Return Policy

  • Returns must be made within 5 days of receipt and are subject to a 20% restocking fee.
  • Return authorization from Saeco Partss required before all returns are made. To obtain a return authorization, please call us at (215) 361-7000 Monday - Friday, 9 am - 5 pm EST.
  • This return policy applies to packages returned due to wrong address or refused packages. Customer is responsible for return shipping in those instances.
  • Do not accept package with visible damage. Contact us immediately for item damaged inside the box.
  • Import duties and local taxes for international orders are NOT included in the shipping costs. Such costs will be billed to recipient directly by the delivering carrier.
  • Charge backs through PayPal or credit cards will incur a $30 processing fee regardless of the outcome. If there is an issue with your order, please contact us directly to resolve it.
  •  Customer is responsible for all return shipping unless otherwise specified.