Shipping
Shipping Methods and Terms

Shipping & Delivery

At this time, Services Unlimited, Inc./Parts Guru ships merchandise to locations within the continental United States, Alaska, Hawaii, Puerto Rico and all over the world with the exception of the country of Israel (customers from Israel are encouraged to provide us with a US address of a friend of a relative to ship their order to and then forwarded onto Israel). Customers are responsible for all shipping charges, INCLUDING all return shipping if the need arises. Shipping is NON-REFUNDABLE. ALL INTERNATIONAL CUSTOMERS ARE RESPONSIBLE FOR PAYING THEIR OWN LOCAL DUTIES, TAXES AND CUSTOM DOCUMENTATION FEES, WHICH ARE NOT COVERED IN THIS SHIPPING COSTS CALCULATED ON THIS SHOPPING CART. These costs are billed and payed directly through the carrier. The risk of loss or damage in shipping is governed by terms and claims processing procedures of the carrier.

Domestic Shipping (Within the USA)

    • Services Unlimited, Inc./Parts Guru ships merchandise to locations within the continental United States, Alaska, Hawaii, and Puerto Rico. Shipping and handling costs are NON-REFUNDABLE.
    • In case your package is lost/damaged during transit, it is solely the buyers responsibility to file the claim with USPS (United States Postal Service or UPS (United Parcel Service). Services Unlimited Inc./Parts Guru is/will NOT be held liable or responsible for any items damaged during transit. Tracking number is emailed to the email address provided during check out process and will be emailed as soon as the order is shipped.
    • We strive to ship all online orders received before 12 PM Eastern Standard Time the same day. However, orders volume at times, specially over the weekend, can be overwhelming. Therefore, most In-Stock items are shipped within 2 to 3 business days from the order date. USPS orders are shipped within 24 to 48 hours. You will receive order shipping confirmation once the items is picked up by UPS/USPS.
    • UPS Next Day Air and UPS Second Day Air orders are shipped the same day IF the order is placed by 12 PM Eastern Standard Time, subject to item availability. UPS Next Day and 2nd Day Air online orders placed after 12 PM Eastern Standard Time will ship the next business day.
    • In transit times are provided by UPS or USPS and are based on business days. Services Unlimited Inc./Parts Guru does NOT guarantee transit times. "In Transit" times are determined by the carrier and are only estimates.
    • Customer is responsible for all return shipping costs involved with defective merchandise.
    • All returns/refunds for undamaged merchandise are subject to 20% restocking fee. Return merchant autorization is required to return parts. Restocking fee will be waived only when the parts are being exchanged with another of equal or greater value merchandise.


International
Shipping (Outside of the USA)

At this time, Services Unlimited, Inc./Parts Guru offers its international customer the option of choosing to ship via USPS (United States Postal Service) and/or United Parcel Service (UPS).
  • International shipping with USPS (United States Postal Service) is only via Priority Mail International and can anywhere from 14-21 days (or more) for delivery at the destination. Transit and delivery times depend on the volume of packages at a given time that are in transit to your specific postal office. With this method of shipping for international orders, there may or may not be any local duties/taxes and/or customer documentation fees charged at the receipt of the order in the country of destination; customers have notified us that if local taxes, duties and custom fees do occur with this method of shipment, they tend to be lower than the amounts that generally incur when shipping with FedEx and/or UPS. Also, there is a tracking number/information provided with this method of shipment but is very minimal and not as accurate as FedEx or UPS - it is also not updated as frequently as other carriers update their tracking information.
  • International shipping with UPS (United Parcel Service) does not include local duties/taxes and/or custom documentation fees that are charged to the customer upon receiving the order at their doorstep. THE CUSTOMER IS RESPONSIBLE FOR THESE FEES; UNDER NO CIRCUMSTANCES WILL SAECOPARTS.COM COVER THERE CHARGES. UPS provides tracking information for the orders which is supplied to the customers and ships according to the service selected by the customer. Customers are able to select from the following services: Standard, Worldwide Expedited, Worldwide Saver, Worldwide Express and Worldwide Express Plus.
  • International shipping with FedEx does not include local duties/taxes and/or custom documentation fees that are charged to the customer upon receiving the order at their doorstep. THE CUSTOMER IS RESPONSIBLE FOR THESE FEES; UNDER NO CIRCUMSTANCES WILL SAECOPARTS.COM COVER THERE CHARGES. FedEx provides tracking information for the orders which is supplied to the customers and ships according to the service selected by the customer. Customers are able to select from the following services: International Economy, International Priority and/or International First.